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- Gerneral
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Gerneral
We have many mattresses on our website that are on clearance. Our sale items are constantly updated, including inventory accumulated from regular brand updates and many daily promotional items at ultra-low prices. We are committed to providing you with the most competitive prices and complete after-sales service. You can directly visit our clearance page to get the latest discount information and special offers on mattresses.
We partner with many well-known mattress brands to directly source their discontinued products, small quantities of accumulated inventory, or items with minor packaging damage. These mattresses are all brand new and authentic. Because we eliminate middlemen, purchase in bulk, and have low operating costs, we can pass the savings directly on to you. We guarantee you'll get a high-quality mattress at an excellent price, along with comprehensive after-sales service.
Clearance sales primarily target products that are being phased out, have small quantities of accumulated inventory, or have minor packaging damage. The discounts on these items are usually significant, representing a valuable opportunity that is not always available, and they are sold on a first-come, first-served basis until they run out. Regular promotions, on the other hand, focus on our website's regular best-selling items. We periodically launch limited-time discounts or bundle offers to give back to our new and returning customers. While the discount might not be as deep as a clearance sale, you can still purchase your desired products at a more favorable price.
Shipping and Delivery
We understand that you're eager to receive your new product. Here’s a breakdown of our typical delivery times: Processing Time: 1-3 business days Delivery Time: 3-7 business days Please note that these times are estimates and do not include weekends or holidays. The delivery timeline begins from the date your order is shipped, not the date the order was placed. It’s important to ensure your shipping information is correct to avoid any delays. Orders may be delayed due to reasons such as an invalid address, customs clearance procedures, or other unforeseen circumstances. At Mattress Express, we are committed to providing the fastest delivery service possible. If you have any questions or specific delivery requirements, please feel free to reach out to our customer support team, and we will do our best to accommodate your needs. Thank you for choosing Mattress Express!
To ensure your mattress arrives safely and efficiently, we partner with several major shipping carriers. Your order will be delivered to your doorstep via trusted providers such as UPS, FedEx, and other reliable logistics partners. At Mattress Express, we operate from multiple warehouses across the U.S. By maintaining close partnerships with various carriers, we are able to select the best delivery option for your specific location, guaranteeing the highest quality delivery service.
At Mattress Express, we work with trusted carriers like UPS and FedEx to ensure your order arrives safely. Your package will be shipped from the nearest U.S. warehouse with your item in stock. As soon as your order ships, you will receive an email containing a tracking link. You can simply click on this link to track your order's status and estimated delivery date at any time.
Yes, we offer free shipping on all orders to the 48 contiguous United States. We do not currently ship to Hawaii and Alaska. Your item will be shipped directly from the nearest U.S. warehouse that has the product in stock.
We are very sorry to hear that your product arrived defective or damaged. We are here to help you resolve this issue immediately. Please follow these steps to file a claim: 1. Contact our Support Team: Send an email to our Quality Assurance team at support@mattressexpress.com. 2. Provide Necessary Information: To help us expedite your claim, please include the following in your email: - Your order number - A brief description of the defect or damage - Several clear photos or a video showing the issue Our team will review your information promptly and work with you to find the best solution. Thank you for your patience and for choosing Mattress Express.
Returns & Warranty
At Mattress Express, we offer free returns on all orders across the continental U.S. However, to ensure a smooth and free return process, it is essential that you contact us first. - To Initiate a Return: You must get in touch with our support team before shipping the item back. If you return an item without contacting us, we may be unable to accept the return or cover any shipping costs you incur. Our goal is to make the return process as easy as possible. Please reach out to us in advance, and we will be happy to assist you with the necessary steps.
Once we receive and inspect your returned mattress, refunds are typically processed within 5 business days. We will issue the refund to your original method of payment. Please note that the time it takes for the credit to appear in your account can vary and depends on the policies of your bank or card issuer. We will send you an email confirmation as soon as your refund has been initiated.