Warranty

Sleep Easy, We've Got Your Back

At MattressExpress, we are dedicated to providing a quality sleep experience, whether it’s with our regular discounted products or our clearance items. If you receive a product with a manufacturer’s defect, we are happy to make it right. For any warranty inquiries, please don’t hesitate to contact our customer support team directly.

Scope of Warranty

We offer warranty coverage of up to 10 years on our products, depending on the specific item.
Please note that warranty terms may vary by product category:
  • Our standard 10-year warranty covers all regular products.
  • Clearance or final sale items may have limited warranty coverage.
For exact warranty details, please refer to the product page or contact our support team-support@mattressexpress.com.

Warranty Exclusions

This warranty does not cover the following conditions:

  • Misuse or Damage: Damage resulting from improper use, abuse, or neglect.
  • Improper Care: Failure to follow the product’s care instructions.
  • Normal Wear and Tear: Standard wear, including but not limited to tears, rips, soiling, or body impressions less than 1 inch deep.
  • Fabric Damage: Any stains or damage to the mattress fabric.
  • Lack of Protection: Damage caused by not using a suitable mattress protector.
  • Commercial Use: Products used for commercial, institutional, or rental purposes.
  • Normal Variations: Normal changes in softness or resilience.
  • Improper Support: Damage caused by an unsupportive or incorrect bed frame or base.
  • "As Is" Sales: Products sold "as is," floor samples, or items received as promotions.
  • Personal Preference: Changes in personal comfort preference.

How to Submit a Warranty Claim

To ensure your warranty claim is processed correctly and efficiently, please adhere to the following requirements:

  • Original Labels: All legal labels must remain attached to the product.
  • Proof of Purchase: You must provide the original receipt as proof of purchase. We highly recommend keeping a copy of your receipt and any other purchase documentation.
  • Contact Us: To initiate a claim, please contact our customer support team at .