Return&refund

Thank you for shopping with MattressExpress. If you are not satisfied with our product or if your item is damaged, we are happy to offer a return or exchange.

For any return or refund inquiries, please contact our customer support team directly at:

Return Eligibility

You have **21 days** from the date of purchase to request a return. To be eligible, your item must meet the following conditions:

  • **Good Condition:** The item must be in its original state, free of any damage, stains, or odors.
  • **Complete Packaging:** All original accessories and documentation included in the packaging must be returned.
  • **Proof of Purchase:** Valid proof of purchase from our website (e.g., order number or receipt) is required.

Return Process

Here are the simple steps for returning your item:

  1. **Contact Us:** Please send an email to , stating the item you wish to return or exchange and the reason. To expedite the process, please include a copy of your order number or receipt.
  2. **Print Your Label:** Once your return request is approved, we will send you a prepaid shipping label. If you are unable to print it, you can take it to a designated carrier location (e.g., UPS/FedEx) for assistance.
  3. **Ship It Back:** After receiving our return instructions, drop off your package at the designated carrier location. Once shipped, you can use the tracking number on the label to monitor its progress.

Refund Processing

Most returns are processed within **5 business days** of us receiving your package. A refund will then be issued to your original method of payment. You will receive a confirmation email once the refund has been processed.

⚠️ Special Notes

  • **Do Not Return Without Authorization:** You **must contact us and get approval beforehand**. We reserve the right to refuse a return/refund for items sent back to us without prior verification, and we cannot reimburse any shipping fees incurred. Please note, the address on the package is not our return address.
  • Final Sale Items: Even for final sale mattresses, we protect your basic rights. For any quality issues, please contact us or visit our Warranty Page for more information.